Welcome to Aqua Trek Store’s FAQ page! We’ve compiled answers to your most common questions about our outdoor gear, shipping policies, and more. Whether you’re preparing for a weekend camping trip or a major expedition, we’re here to help you gear up with confidence.
About Our Products
What types of outdoor products does Aqua Trek Store specialize in?
We specialize in high-quality outdoor gear for adventurers, including:
- Premium coolers (Yeti, Coleman, California Innovations)
- Camping & hiking equipment
- Camp furniture and dining sets
- Durable water bottles and hydration solutions
- Fishing accessories
- Creative outdoor entertaining products
- Gift items at various price points
Are your coolers and water bottles insulated?
Absolutely! Our selection of Hydro Flask, Yeti, and other premium coolers and water bottles feature top-tier insulation technology to keep your drinks cold (or hot) for extended periods, perfect for any outdoor adventure.
Do you carry products for car camping?
Yes! Our Automotive and Camp Furniture sections include products specifically designed for car camping enthusiasts. From compact coolers that fit perfectly in your trunk to foldable furniture for comfortable basecamps, we’ve got you covered.
Shipping & Delivery
What shipping options do you offer?
We offer two adventure-ready shipping options:
- Standard Expedition (Recommended): $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
- Free Trailblazer Shipping: Free on orders over $50 via EMS (15-25 days after dispatch)
Do you ship internationally?
We deliver to outdoor enthusiasts worldwide, with some exceptions. Currently we cannot ship to select Asian regions and certain remote areas due to logistical limitations. Our system will automatically notify you if your location isn’t serviceable during checkout.
Can I track my order?
Absolutely! You’ll receive tracking details the moment your gear leaves our headquarters. We recommend bookmarking the tracking link to monitor your package’s journey. Most deliveries require signature confirmation for security.
How can I qualify for free shipping?
Orders totaling $50 or more automatically qualify for our Free Trailblazer Shipping. Pro tip: Combine multiple gifts (like those from our Gifts Under $100 collection) in one order to reach the threshold.
Payments & Accounts
What payment methods do you accept?
We accept all major trail markers of online payment:
- VISA
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is as important to us as a reliable compass on the trail. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer gift cards or certificates?
Currently we don’t offer digital gift cards, but our Gifts Under $25, $50, and $100 collections make it easy to find the perfect present for the outdoor enthusiast in your life.
Returns & Exchanges
What is your return policy?
If your gear doesn’t meet your adventure standards, we accept returns within 15 days of delivery. Items must be in original condition with all packaging. Please contact our trail guides at [email protected] to initiate a return.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your returned item, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.
Product Care & Recommendations
How should I care for my cooler to ensure longevity?
For optimal performance:
- Clean after each use with mild soap and water
- Air dry completely before storage
- Pre-chill before use for best insulation
- Store with the lid slightly open to prevent odors
When should I order camping gear for my upcoming trip?
We recommend ordering at least 3 weeks before your trip, especially for larger items like camp furniture or dining sets. This allows time for any unexpected delays and gives you time to familiarize yourself with your new gear before hitting the trail.
Can you recommend products for a beginner camper?
Our Camp-Zero and Coleman collections offer excellent starter kits for new adventurers. Consider these essentials:
- A durable yet affordable cooler (our Blue Coolers line is great for beginners)
- Compact camp furniture
- Basic food storage solutions
- Versatile water bottles
Still have questions? Our trail guides are ready to help! Contact us at [email protected] or visit our headquarters at 19259 North 61st Dr, Glendale, US 85308.
Happy trails from the Aqua Trek Store team!